Comprises of four key pillars of: ‘We Care’ by providing a safe and secure environment for business event that is controlled and regulated; ‘We are Flexible’ approach which is the willingness to work with clients to achieve an outcome that is of mutual success; ‘We Listen’ is to customise solutions to suit specific needs of its client; and ‘We are Supportive’ focuses on the venue’s commitment to professional development of the industry’s supply chain.

Mainly, the ‘We are here for you’ Engagement Programme is design by the Centre, to support the recovery and continuity of business.

“We have recognised that the environment for business events has been totally transformed by Covid-19 and this provided the motivation and inspiration to put our client’s needs at the forefront of our initiatives and to demonstrate our support, passion and commitment to our industry and its sustainability. We wanted our clients to know we are behind them and ready to support them and provide more choice which will help build confidence and give assurance as they navigate business events both at the Centre and in the new normal,” said Alan Pryor, the general of manager of Kuala Lumpur

At the same time, through this initiative, the venue has introduced new digital solutions under the banner of ‘STAY CONNECTED’ in its recently launched brand new website which now has several innovative features.

The website for example, is the first in Malaysia, to have a concierge AI chatbot which integrates directly with the contents of the website.  This together with interactive floor plans that incorporates ‘Visual Story Telling’ techniques. All of which are created for visitors and planners to have a more immersive experience in using the site.

To experience the new website of the Centre, please visit www.klccconventioncentre.com