Agoda Introduces EasyCancel a New feature which Allows Guests Free Cancellation 24 Hours before Check-In

Press Room > 2020

EasyCancel allows participating partner hotels and properties worldwide to offer their guests booking flexibility and the option to cancel up to 24 hours before arrival. This is for all bookings made until June 30 this year.

Agoda unveiled the new product in response to customers’ desire for broader flexible booking solutions – reducing guests’ concerns by providing the assurance that: if they book an EasyCancel room, there will be no issues cancelling their booking if they need to do so.

This however differs from Agoda’s Book Now, Pay Later option. Hotels which normally offer non-refundable options can opt in for this feature. Hoteliers subscribing to this new product benefit from Agoda’s ability to capture demand that is currently available, helping to improve productivity.

The programme, which was launched in March, has received strong support  from partners in the United States of America, the United Kingdom and throughout South East Asia such as Thailand, Philippines, Taiwan, Malaysia, Vietnam, Indonesia including China, Japan, South Korea and India.

Agoda’s vice-president of partner services, Errol Cooke, explains,” The EasyCancel feature is part of Agoda’s proactive response to support hotel partners in this current challenging landscape.  We have always used our technology to develop features that can add value and productivity for our partners, and continue to do so with the EasyCancel feature.  We want to help all our partners by attracting customers that still want to book a hotel, but are perhaps reluctant to do because of uncertainty around evolving travel restrictions.

He added, “The EasyCancel product allows guests to book with peace of mind, confident that they will be able to change plans up until 24 hours before arrival if needed.”

All participating properties offering the EasyCancel flexible cancellation policy will benefit from onsite merchandising and the highly visible Agoda EasyCancel icons.

Booking cancellation received from guests within a day before the arrival date, will incur the full period charge. Failure to arrive at the hotel or property will be treated as a no-show and refund will not be given, as stipulated within the property policy.