International Travellers Get Medical Coverage on Covid-19 during Stay at Shangri-La Hotels and Resorts in Asia Pacific

Press Room > 2021

Shangri-La Group now extends the programme of covid-19 medical coverage at no additional charge for international guests in its properties located in Southeast Asia, Australia, Hong Kong and Japan.

The programme will be introduced in phases beginning from April 2021, with hotels in Malaysia and Australia among the new inclusions.

Shangri-La Group is amongst the first international hotel chains to provide this automatic medical coverage for international guests, a move that builds on the Group’s heartfelt ‘Shangri-La Cares’ commitment as it seeks, to provide further assurance and peace of mind for guests travelling during this period.

To receive this covid-19 emergency medical coverage, international guests will have to book their stays at participating Shangri-La Hotel & Resorts properties for eligible check-in dates, and they will be automatically covered under the policy at no additional charge.

Underwritten by AIG, the coverage include emergency medical expenses of up to a total of USD184,000 for necessary medical costs that are reasonable should any guests, test positive for covid-19 during their stay.

The policy also covers additional accommodation which is for room only and travel expenses, should the guest, need to extend their stay for medical reasons due to covid-19. Guests can contact a dedicated AIG customer service team for assistance, if they are diagnosed with covid-19 during their stay. They will also have access to emergency travel assistance which is available around the clock during their trip.